Best-in-Class Customer Service: The Intersection Between Strategy and Culture

Ultimus recently kicked off a new interview series entitled, #TALKtoUltimus.

Below is an introduction to an interview leadership coaching expert, Tim Kight, Founder/CEO of Focus 3. In this podcast, Tim outlines what it means to be a client-centric organization, and the principles and leadership needed to help organizations deliver best-in-class customer service.

Many companies say they are best-in-class or client-centric organizations in their branding and mission statements, but there is a definite disconnect between those words and the reality of how they are translated down through the ranks to front-line employees interacting directly with clients.

Read More

Subscribe

Enter your name and email to subscribe to future email blog posts.

    Want to Know More?

    Interested in learning more about our solutions? We want to hear from you.

    Institutional Strength | Boutique Service

    The Ultimus Group, LLC is an Equal Opportunity Employer. All rights reserved.

    DISCLOSURE: Information contained on this website is based on public data, historical agreements and dialogue with intermediaries. Such information represents our current understanding of the described platforms and the costs associated with them. In many cases, such costs may be negotiable. All pricing and fee information is subject to change without notice.

    Ultimus Fund Solution

    8778 UFS 2/18/2022

    Ultimus Fund Solution